High Resolution Experiences

Seth's posts are often inspiring. 

Should you visit a college before you decide to go there?

Well, a one-hour personal visit is certainly visceral and emotional and it feels real. But it's also based on the weather, on the route you took to school, on the few people you met or the one class you visited.

None of this is correlated to what the four-year experience is actually like, or what the degree or experience is worth over the lifetime of a career.

By analogy, everything from how angry that last customer was on the phone to precisely how many degrees it is outside right now are not nearly as accurate indicators as we make them out to be.

It's difficult to keep your focus on the big picture, especially when you've just had a "high resolution" experience. The end of a call with a very upset customer can make their problems seem more important than anything else in your world – things that must be fixed as soon as possible, no matter what the cost. Conversely, the end of a call with a very positive and satisfied customer can leave you thinking everything in your world is perfect, hiding problems that actually deserve attention.

Find a way to step back and take a wider look at your problems can be difficult, but it could also be better for you and your customers overall.